Customer Success Manager

Anchor

Anchor

Administration
Tel Aviv-Yafo, Israel
Posted on Monday, November 20, 2023

Description

Anchor is in the process of solving one of the biggest pain points for B2B service providers, getting paid on time, by providing an effortless, first-of-its-kind automated platform. In a $74B market, and backed by renowned investors, Anchor frees businesses from manual work, hassle, and high operational costs, allowing employees and managers to focus their time on growing their businesses instead. As we enter our hyper-growth stage, this is a rare opportunity to join an amazing team that is on its way to revolutionizing B2B payments.

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on Anchor while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

Responsibility

  • Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
  • Develop an understanding of our customers’ business needs and goals, and be the customers’ trusted partner.
  • Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
  • Master the Anchor platform and methodology using internal and external tools in order to enable our users to flourish.
  • Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
  • Provide support to any user throughout their Anchor life cycle.
  • Represent the voice of the customer and provide the relevant teams with insights about the product and users’ needs.

Requirements

  • English as mother tongue level.
  • Working Days - Full-time US hours, Monday - Friday, (16.00 - 01.00 Israel hours, flexible) - a must.
  • 3-4 years experience in a CSM role; high tech preferred, but not required.
  • Proficient in MS Office including Microsoft Excel - a must.
  • Demonstrated passion for improving the customer experience and impacting the company.
  • Superb customer-facing, presentation, and communication skills.
  • Sales and/or post-sales experience - advantage.
  • Excellent analytical skills, with the ability to translate data into insights.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment, while prioritizing and managing tasks multiple projects at a time.
  • Strong organizational skills, attention to detail, and ability to meet deadlines with ownership.
  • Positive attitude, high energy, and a drive to succeed.

Extra

  • A Business/Economics/Accounting education.
  • Proficiency in tools such as HubSpot, Intercom, Jira, Slack and other CS tools (e.g., Zendesk).
  • Experience in B2B & B2B2C Self-Serve SaaS.
  • Fintech/Payments industry background.