Let's Do It!

OVERVIEW

Join Broadlume as we lead the way in providing cutting-edge technology to the flooring industry, but we can’t do this without hiring smart people, like you! As the largest technology provider to this $70 billion industry, we’re dedicated to supporting local retailers in reaching their full potential and running highly profitable businesses.

Our award-winning platform connects retailers and manufacturers to provide shoppers with a seamless buying experience through our websites, CRM, business management software, payment processing, and retail selling system. We're redefining the flooring industry and want you to join us on this exciting journey!

Our Account Managers build relationships with our clients through our product offerings such as website creation and digital marketing. In this role, you will discuss the retailer's current performance, review objectives, propose solutions, and help close upsells and cross-sells. You will be responsible for maintaining a positive relationship with your clients and working closely with other teams to provide the best customer experience to your clients.

**This is a full-time, remote position**

WHAT YOU’LL DO

• Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company
• Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients
• Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity
• Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues
• Achieve customer retention, upsell, and cross-sell quotas
• Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking
• Work cross-functional to ensure the success of your client's online campaigns and overall performance.