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About Empathy

Empathy is on a mission to help families with everything they face after the loss of a loved one. Powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss. We partner with employers and life insurance companies, offering their employees and/or clients meaningful support when they need it most. We work steadfastly to update and innovate our offerings to make sure families are always receiving the highest level of support. It’s unique and rewarding work that offers many interesting challenges along the way.

Our flagship product is a digital loss companion that accompanies families through every aspect of a loved one’s death, from funeral planning and estate settling to dealing with grief, mortality, and family. Partnering with families to bring empathy and transparency to every aspect of this difficult time in their lives, we’re on a mission to change the way the world copes with loss.

About the Role

A key element of our app and services is the Empathy Care Team which extends our ability to assist families with the various steps of dealing with a loved one’s passing. We’re looking for a compassionate, self-starting, organized, and collaborative Care Manager to be a member of our growing Care Team. As you thoughtfully guide and support families, you will be documenting best practices and steps to help develop our knowledge, capabilities, and our team.

Responsibilities

• Act as a point of contact for the deceased’s next of kin and family members, when special assistance is needed

• Provide support, guidance, and end-to-end remote operational assistance throughout the different stages of the process

• Answer inquiries and facilitate sophisticated digital product solutions

• Connect relevant service providers and state and government agencies with family members, or act on the family’s behalf to complete relevant tasks

• Provide excellent customer service

• Work closely with the company’s product team to provide field insights and feedback

• Create best practices and flow documentation to help onboard team members Qualifications

Qualifications

• Ability to work night & weekend shifts

• Warm-hearted, empathetic and patient

• 2 years of professional experience in a customer-facing role/counseling/support/concierge services or related fields

• Proficiency in Google Suite

• Experience in creating and communicating step-by-step process flows

• Excellent communication, organizational, and interpersonal skills

• Strong love for learning and conducting research in an unfamiliar field

• Demonstrated problem-solving abilities involving challenging deadlines and priorities

• Ability to organize multiple tasks and projects and maintain control of workflow

• Ability to analyze situations and make independent professional judgments without close supervision

• Previous experience in social work, grief counseling, or other related fields preferred

Base Salary $15/hr - $20/hr