Strategy & Operations Associate



New York, NY, USA
Posted on Friday, March 17, 2023

About Empathy

Empathy is on a mission to help families with everything they face after the loss of a loved one. Powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss. We partner with employers and life insurance companies, offering their employees and/or clients meaningful support when they need it most. We work steadfastly to update and innovate our offerings to make sure families are always receiving the highest level of support. It’s unique and rewarding work that offers many interesting challenges along the way.

Strategy & Operations Team

We are building a mission-driven, impact-oriented group that values the unique position that strategic thinking has with a growing start-up that tackles a blue ocean industry with technology. We love lateral thinking and celebrate curiosity, while promoting proactive thinking within an ambiguous startup environment.

About the role

Reporting to the Vice President of Strategy & Operations and based full-time in our New York City US HQ, we are looking to bring on the first new hire on the Strategy & Ops team. This is a unique opportunity to work closely on cross-functional projects, sometimes shaping the high-level strategy of the business, and other times rolling up your sleeves to make data-driven operational decisions to drive the business forward across our partnerships, care team, outreach, content, and more.


  • Assist Vice President of Strategy & Operations on various day-to-day strategic and operational initiatives

  • Collaborate with business operations and data teams to drive decision-making for go-to-market functions

  • Serve as primary in-office point of contact for data analysis, working closely with overseas colleagues, based in Tel Aviv

  • Conduct business modeling to assess opportunity and viability of various strategic partnerships

  • Perform initial outreach and manage communications with selected strategic partners, on an as-needed basis

Required qualifications

  • 2-4 years of professional experience in an operational/business-facing role in a start-up, management consultancy, or similar company.

  • Bachelor’s degree, ideally in a business, data, or engineering-related field

  • Strong communication skills (both verbal and written) with experience building presentations and shared documents

  • Advanced analytical skills and ability to perform complex analysis with efficiency, utilizing Microsoft Office, Google Suite, and other tools

  • Impeccable attention to detail, while demonstrating a bias for action

  • Comfort working in highly ambiguous environments with an ability to multitask, project manage, and prioritize projects effectively

  • Confidence in interacting with senior-level audiences and a desire to seek out and action feedback for continuous improvement

Preferred qualifications

  • Experience working with consumer-facing businesses

  • Experience working with global/overseas teams (our global HQ is located in Tel Aviv, Israel)

  • An understanding of relevant consumer and B2B metrics (CAC, LTV, churn, retention, ARPU, etc.)

  • Familiarity with Slack, Asana, Notion, Figma, and other highly-utilized tech tools

Base Salary $100,000/yr - $120,000/yr with a competitive equity package