Office Operations Associate



New York, NY, USA
Posted on Thursday, March 21, 2024


Empathy is on a mission to help families with everything they face after the loss of a loved one. With an award-winning product, powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss, automating many of the processes so that they can focus on what truly matters.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

About the team

We’re looking for a passionate, self-starting, organized, and collaborative Operations Associate to join our team. You should be eager to play an important role in growing and supporting our US team. You will also need to have stellar interpersonal skills, and the ability to perform under pressure in a dynamic environment.

The Operations Coordinator is responsible for leading and maintaining operational processes for all teams based in the US. You will first and foremost support day-to-day operational needs including office planning and maintenance, event coordination, local team communication, regionally-based initiatives, and assistance with hiring & onboarding.

As Operations Associate, you will report to the Head of People Operations, US.

In this role you will

Workplace and Administrative

  • Oversee all aspects of daily office operations, including managing the day to day operations and employee experience activities along with strategic projects and day-to-day administrative tasks such as supply and equipment order management, vendor relationships, shipping, and invoicing to ensure the smooth operation.
  • Provide support to various teams, including HR, finance, and marketing, by assisting with administrative tasks, facilitating communication, and fostering a collaborative work environment.
  • Manage the office budget, ensuring expenses are tracked and kept within budgetary limits
  • Support offsite and travel arrangements such as various booking, accommodation, and coordinating logistics for offsite meetings
  • Serve as the primary point of contact for office-related needs including facilitating communication to staff about office-related updates.
  • Manage contract and price negotiations with office vendors, service providers and office lease
  • Work closely with the US General Manager and COO to execute projects
  • Take proactive steps to actively seek out and address any issues encountered by the team.
  • Manage ad-hoc administrative requests and operative tasks within the office, such as ongoing maintenance projects

People Experience

  • Work with people leaders to plan and execute employee events and engagement initiatives for our US employees.
  • Assist with onboarding and offboarding tasks
  • Support recruiting process and efforts to ensure an exceptional candidate experience.
  • Enhance administrative and HR processes by identifying improvements and implementing solutions that save time and improve accuracy.


What we’re looking for

  • 2+ years of office operations and administration experience.
  • Extreme attention to detail and organizational skills.
  • You’re a self-starter who likes to take the initiative.
  • Positive energy, focused on proactively delivering creative, high-quality solutions.
  • Passion for delivering a high level of customer service and confidence in managing a range of stakeholders.
  • Creative mindset with energy to deliver new employee experiences and events.
  • Comfort working in a fast-paced and collaborative environment with the ability to maintain professional composure under pressure.
  • Proficiency with Google Suite, Excel, etc.

More Information

The salary for this position ranges between $55,000-65,000. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.