Let's Do It!

Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

We are seeking a sharp, proactive, and highly organized Product Implementation Manager to join our Product team. This person will play a critical role in ensuring the seamless execution of partner-driven product initiatives, acting as the key link between external stakeholders and internal teams. If you thrive in dynamic environments, love solving complex problems, and enjoy driving alignment across teams, we’d love to hear from you.

• Own the end-to-end implementation process for new partner integrations and feature requests, ensuring they are executed smoothly and efficiently.
• Act as the primary liaison between the product team and external partners, ensuring clear communication and alignment on goals, expectations, and timelines.
• Collaborate closely with Product Managers, Engineering, and Partner Success teams to ensure that partner needs are effectively translated into product requirements and executed with the right prioritization.
• Proactively identify roadblocks and risks, troubleshoot issues, and drive solutions that balance partner needs with product strategy.
• Establish clear processes and workflows for managing partner-driven initiatives, ensuring that requests are tracked, prioritized, and executed in an organized manner.
• Join partner calls to understand their use cases, clarify requirements, and communicate product capabilities and limitations effectively.
• Ensure visibility and transparency of all partner-driven product work by maintaining clear documentation, dashboards, and progress updates.
• Help shape and refine our approach to product partnerships, improving how we collaborate with external stakeholders while maintaining the integrity of our product vision.

• 3+ years of experience in product operations, implementation, project management, or a related role — preferably within a SaaS, tech, or product-driven company.
• A strong understanding of product development and implementation processes, with the ability to navigate between strategic thinking and hands-on execution.
• Exceptional organizational and project management skills, with the ability to manage multiple initiatives simultaneously and drive them to completion.
• Excellent communication and stakeholder management skills, capable of aligning diverse teams and ensuring all parties are on the same page.
• Native English speaker or high-level proficiency in English, with the ability to clearly articulate complex ideas to both technical and non-technical audiences.
• Technical fluency—You don’t need to code but should be comfortable working with engineers and understanding product capabilities.
• A problem-solver with a proactive mindset, able to anticipate challenges and drive solutions before they become blockers.
• A product-first mindset, understanding how to balance external needs with internal priorities to maintain a cohesive user experience.
• A team player who thrives in a collaborative environment, bringing positivity and energy to cross-functional teams.