Let's Do It!

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

The Professional Services team sits within the Customer Success department in HiBob. Within Professional Services we are responsible for providing enablement and consultation to HiBob customers, supporting them through the implementation of HiBob and additional modules to ensure they get the best out of the solution for their business needs and set up their team for long-term success.

Our department mission statement is that:

“We are the catalyst for tangible value, by facilitating consultative knowledge sharing efficiently & authentically, driving customers and bob forward.”

The Professional Services team consists of highly talented individuals covering the roles of Implementation Team Managers, Implementation Managers and Professional Service Engineers. The team also provides direction and support to HiBob’s Implementation Partners. HiBob’s Implementation Partners are an extension of the HiBob village and provide strategic consultancy to HiBob Customers through HR best practice, advisory services and end-to-end implementation.

About You

As a HiBob Partner Success Manager, you will be responsible for the successful onboarding, enablement and management of our Implementation Partners. You will have a vital role in the creation of this exciting new function within HiBob. You will support our partners and customers to deploy and drive customer adoption within HiBob.

Acting as a key contact for our partners, you will coordinate with other departments to ensure that our partners have the skills and competency to support HiBob customers during their customer lifecycle to ensure HiBob is delivering high ROI. Working closely with your assigned partners, you will handle partner escalations and ensure partner satisfaction.

What will you do?

From the start you can expect to:

• Define and implement a Partner Training and Certification Program
• Actively monitor partner certification, project experience and customer-partner feedback
• Support Partners to enable HiBob customers to achieve business objectives within HiBob
• Run regular scheduled partner check-ins and progress reviews
• Educate Partners on our product roadmap
• Work closely with our Partners and internal teams to ensure implementation success
• Advise partners to create and manage a delivery model to support the customer journey
• Mediate to resolve technical and platform issues with Implementation partners
• Handle escalations from partners and joint customers
• Design and rollout a Delivery Assurance program to measure partner efficiency
• Advocate HiBob’s best practice model with assigned partners

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don’t exclude yourself if you don’t tick off all of the below items which are desirable, but not essential to have from day one.

• Proven working experience in Partner Management, Professional Services or Customer Success
• Partner and customer first mentality
• Excellent external-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• A passion to learn the products’ functionality, and you’re tech-savvy
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed
• Experience working with Salesforce & Web-based technologies
• Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage
• An HR or HRM background - advantage

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model***

BELONGING AT HIBOB

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.