Customer Support Representative

Mesh Payments

Mesh Payments

Customer Service
Posted on Tuesday, April 11, 2023

The Mesh team is a group of innovators and leaders on a mission to make payments smarter, smoother, and more secure. We believe in building a transparent and dynamic world, and we highly invest in our people, customers, and product. We have a flexible work model, connecting people from multiple locations including the US, Europe, and Tel Aviv. We are always looking for talented people to be part of the team and to help shape the Mesh product and culture. Join us in building the future of corporate payments!

As Customer Support Rep. at Mesh you will be responsible for providing global first-class service to customers of all permission levels via phone, chat and email. The position requires the ability to work in shifts.

What will you do?

  • Support customers via multiple support channels - live chat, e-mails, and phone calls.
  • Work on a few platforms simultaneously with constant internal communication.
  • Become Mesh platform expert - learn the ins and outs of Mesh platform capabilities to guide customers on “how to” things.
  • Provide step by step tutorials to customers verbally and/or in writing.
  • Escalate technical issues to our solutions team.
  • Identify and escalate complex or unresolved issues to the appropriate departments or higher-level support teams.

What should you have?

  • Availability for 4 shifts a week during the morning, including weekends and holidays, based on business needs.
  • Fluent Hebrew and English, written and spoken - MUST.
  • Proven experience in a customer support role or similar customer-facing position.
  • Experience working in an international customer support team - an advantage.
  • High service level awareness with a problem solving attitude and excellent communication skills.
  • Proficiency in using customer support software, CRM systems, and other relevant tools.
  • Bachelor's degree in a technical field - an advantage
  • Fast learner, and tech savvy - an autodidact with analytical capabilities and mindset
  • Ability to multitask, prioritize, and manage time effectively to meet customer needs and deadlines.
  • Ability to learn and adapt to new technologies quickly and efficiently

We want to make sure everyone has an equal chance to participate and make a difference. Mesh is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Mesh’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.