Strategic Account Manager

Mesh Payments

Mesh Payments

Sales & Business Development
Austin, TX, USA
Posted on Thursday, August 31, 2023

The Mesh team is a group of innovators and leaders on a mission to make payments smarter, smoother, and more secure. We believe in building a transparent and dynamic world, and we highly invest in our people, customers, and product. We have a flexible work model, connecting people from multiple locations including the US, Europe, and Tel Aviv. We are always looking for talented people to be part of the team and to help shape the Mesh product and culture. Join us in building the future of corporate payments!

The Mesh team is a group of innovators and leaders on a mission to make payments more intelligent, smoother, and secure. We believe in building a transparent and dynamic world and highly invest in our people, customers, and products. We have a flexible work model, connecting people from multiple locations, including the US, Europe, and Tel Aviv. We’re rapidly growing and always looking for talented people to be part of the Mesh team to help shape our product and culture. Join us on this journey to building the future of corporate payments!

We seek a motivated Strategic Account Manager to join our growing Customer Success Department in Austin, TX. The Account Management team works closely with Sales, Customer Support, Product, and technical teams to provide customers a seamless experience. You will create and manage relationships, maintain account health, provide product feedback, and execute customer implementation plans during the customer lifecycle. In this role, you will work with internal and external stakeholders and must balance multiple requests. Success in this role directly ties to the value we provide our customers.

The ideal candidate would have worked within the Fintech or Travel Management space for at least one year—someone with experience working for a SaaS organization, especially in a customer-facing role.

What Will You Do?

  • Manage all post-sales activity for Global and Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
  • Develop trusted advisor relationships with clients (from program administrators to C-suite) to ensure that implementation goals are aligned and clients realize the value of partnering with MESH to manage their expenses, corporate credit cards, and Travel expense.
  • Identify and execute against opportunities for account expansion - including new spend categories, subsidiaries, products, and use cases.
  • Own client retention and penetration of adjacent products
  • Utilize SalesForce to track, log, and manage your assigned accounts.
  • Identify and confirm the customer’s needs and motivations for using Mesh.
  • Design an appropriate growth strategy that maximizes the customer spending potential on the platform.
  • Lead onboarding meetings with new customers, which are 45-minute calls to understand customers’ needs, train new clients on the ins and outs of our platform, and discover the opportunities to grow the account.
  • Onboard new customers and set them up for success; while doing that, you continuously work to test and improve the onboarding experience.
  • Act as liaison between the Operations, Product, and the Customer to gain insights on improving the customer experience and product usage to help drive system and process improvements.
  • Proactively communicate with the customer regarding new features and improvements to Mesh’s platform.
  • Set up meetings or calls with customers to gain insights on improving the customer experience and product usage to help drive system and process improvements.
  • Work closely with our sales team to understand customer motivation and create a tailored growth plan for each account.

What Should You Have?

  • Three years of experience in a customer success or account management position within a rapidly growing SaaS company
  • 1-3 years of relevant work experience in one or more of the following: Payment Processing Systems or Travel Management
  • Experience working in the Fintech industry - an advantage
  • Prior sales experience is preferred but not required
  • Ability to think independently and strategically to develop sales development strategies and tactics
  • A high sense of urgency that can adapt and pivot in every conversation
  • The skills to passionately and clearly articulate the value of Mesh
  • A team-player attitude with a desire to improve internal processes beyond your day-to-day tasks
  • A willingness to learn, grow, and get in on the ground floor of a unicorn startup while launching your career in sales
  • SaaS or B2B experience is a MUST
  • Ability to influence at the executive level by focusing on long-term value realization
  • Ability to influence at the executive level by focusing on long-term value realization
  • Navigate, call out, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems.
  • You will create a plan to execute customer goals using the MESH platform and work within the account to achieve this value.

Perks

  • Unlimited growth opportunities
  • Full benefits (health, dental, vision)
  • Hybrid working schedule
  • Unlimited PTO policy

EEO STATEMENT
We want to make sure everyone has an equal chance to participate and make a difference. Mesh is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Mesh’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.