Enterprise Customer Success Manager

Mesh Payments

Mesh Payments

Customer Service, Sales & Business Development
Tel Aviv-Yafo, Israel
Posted on Wednesday, May 1, 2024

At Mesh, we lead the way in revolutionizing Travel & Expense management for global enterprises. Our innovative solutions are streamlining travel and expense processes for thousands of companies, continuously expanding our reach and impact. As we push the boundaries in the T&E sector, we seek proactive innovators, strategists, and visionary thinkers eager to drive this transformative journey forward. If you are passionate about technology and committed to enhancing business efficiency across various domains, Mesh Payments offers the ideal platform for your ambitions. Join us and redefine how businesses manage travel and expenses, one innovative solution at a time. Mesh is headquartered in NY, with offices in NYC, Tel Aviv, and Austin.

Working at Mesh, you’ll join a collaborative and innovative team environment where your ideas are valued and your professional growth is encouraged. Embrace the opportunity to work on challenging projects that redefine business efficiency across multiple sectors. We support a hybrid work model that blends in-office collaboration with the freedom and flexibility of remote work, accommodating diverse working styles and life needs.

About the position

Join our spirited Customer Success crew in TLV as an Enterprise Customer Success Sorcerer! Step into the realm of MESH, where we're dedicated to empowering our global and enterprise clients to flourish. Your primary magic will be weaving seamless experiences directly with our customers, from program administrators to the C-suite. As you work your magic, you'll also collaborate closely with our Sales, Customer Support, Product, and Tech magicians to ensure our spells are perfectly tailored to our customers' needs.

What You'll Do:

  • Articulate the value proposition of MESH in a way that captivates and inspires clients, demonstrating how our platform transforms their businesses.
  • Foster strong client relationships from program administrators to C-suite, ensuring alignment on implementation goals and maximizing value.
  • Identify expansion opportunities, drive account growth and penetration.
  • Own client retention and product adoption, leveraging Salesforce to track and manage accounts effectively.
  • Lead engaging onboarding sessions, understanding client needs, and optimizing their journey with us.
  • Proactively communicate product updates and improvements to enhance customer experience.
  • Collaborate closely with our sales team to tailor growth plans for each account.
  • Thrive in our dynamic realm, where change is constant, and adaptability is the name of the game.

What You Bring:

  • 4-6 years of experience in customer success or account management within SaaS.
  • Excellent English language skills, both written and verbal - a must.
  • Prior experience in the Payment Industry or Travel Management - an advantage.
  • Strong SaaS or B2B background essential, with fintech experience a plus.
  • Ability to influence at the executive level and navigate sophisticated customer requests.
  • Ability to think strategically and independently to drive sales development.
  • High sense of urgency and adaptability in conversations.
  • Proficient Project Management skills, ensuring smooth journeys for our clients from start to finish.
  • Excellent communication skills to articulate the value of MESH passionately.
  • Team-player mindset with a drive for process improvement.
  • Eagerness to learn, grow, and contribute to a unicorn startup.

Ready to shape the future of enterprise customer success with us? Join MESH today and embark on an exciting journey in Customer Success!

At Mesh we want to ensure everyone has an equal chance to participate and make a difference. Mesh is an equal-opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity, and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Mesh’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.