Scale Delivery Manager

monday.com

monday.com

London, UK
Posted on Monday, May 20, 2024

Scale Delivery Manager

  • Customer Success
  • London

Description

Our Professional Services organization is growing and we are looking for a Scale Delivery Manager to join our team. In this role, you will play a key role in driving monday.com service delivery arm at scale. You’ll be responsible for ensuring that our regional service partners deliver high-quality services to our clients and ensure the customer's success. You will foster relationships with the partner's delivery teams, including, implementation consultants, business analysts, developers, and other delivery functions.

As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diveresed and healthy regional service partners portfolio to support this growing demand, taking into account various products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.

To be successful in this role, you should have strong project management skills, a passion for partnerships and relationship building, mitigate risks associated with large-scale implementations and have the product knowledge to be our partner SME and trusted advisor. You should also be able to effectively communicate with clients and partners to ensure that projects are delivered on time and maintain the highest standards.

If you are a proactive, dynamic, detail-oriented, and driven individual with a passion for building, we encourage you to apply for this exciting opportunity.

#li-hybrid

About The Role

  • Ownership for end-to-end PS projects by partners while collaborating with monday.com’s client-facing teams and partners.
  • Ensuring high quality and smooth project delivery in scale by implementing monday.com best practices and project methodologies.
  • Building and maintaining relationships with monday.com delivery partners to ensure successful deliveries.
  • Build and design complex and customized technical solutions for monday customers' specific needs.
  • Tracking and monitoring our PS activities at scale while collecting valuable data to make data-driven decisions.
  • Train and enable new service partners, and maintain a strong Center of Excellence (CoE) for existing service delivery partners
  • Delivering technical workshops to our partners.
  • Being an escalation point for partners and their clients throughout the PS project delivery process

Requirements

  • London based role. Hybrid 3 days a week from the office- not a remote role
  • 3+ Years as a Professional Services consultant / technical project manager in a global company with cloud-based products.
  • Delivering complex professional services solutions in high quality, both internally and externally (via partners).
  • Project management skills and experience with PS lifecycle methodologies for technical and non-technical projects
  • Experience with PS project scoping and estimations
  • Proven experience in delivering technical training and workshops with excellent feedback.
  • Experience in partnerships and working with service partners - an advantage
  • Excellent English, Excellent interpersonal, very customer-centric, Can do Approach, Works well under pressure.