Enterprise Customer Success Manager, Project Management

monday.com

monday.com

Administration, Customer Service, Sales & Business Development
New York, NY, USA
Posted on Friday, June 21, 2024

Enterprise Customer Success Manager, Project Management

  • Customer Success
  • New York
  • Intermediate
  • Full-time

Description

We are looking for a specialized Customer Success Manager to join our team! This Project Management focused CSM will work on increasing client adoption, specifically with monday’s work management software.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

Please note this is a hybrid role in our NYC office.

About The Role

  • Partner with Consulting and Product teams to mature the PM offering that monday.com has, along with working on upsell, cross-sell, and expansion opportunities
  • Spearhead internal cross-functional improvement projects, closely related to the PM vertical
  • Research, build resources, and knowledge share on trends and key needs within the PM space with extended CS team
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Represent voice of the customer and influence product development roadmap

Requirements

  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Relevant Project Management experience in the B2B SaaS space
  • Preferred Certifications: CAPM, PPM, PMP, CPM, PFMP, PMI
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Specialization with Agile/SCRUM (nice to have)
  • BA or BS degree

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $100,000 - $130,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations

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Social Title

Enterprise Customer Success Manager, Project Management

Social Description

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!