Customer Support Associate
Obligo builds trust between landlords and renters through financial technology, making the rental process as simple as checking in and out of a hotel. Renters enjoy instant qualification and deposit-free renting while property owners and managers streamline their operations and make their listings more appealing to renters.
Working in a hybrid model from our NYC office in Union Square, you’ll have the opportunity to collaborate with a variety of cross-functional teams to improve our product based on customer feedback. Our Obligo family is driven, charismatic, and a ton of fun to work with.
About the Position
We are looking for an empathetic, organized and dedicated individual to join the Customer Support team. You will utilize your personable, problem-solving approach to engage with landlords, property managers, leasing agents, and everyday apartment renters and help them to understand and navigate our deposit-free leasing product. You will systematically map-out issues and product feedback to improve both our support processes and the product itself. Above all, you will provide an excellent customer experience on behalf of the company.
Respond to and solve incoming support requests via email, live web chat and phone conversations within defined SLAs
Map out the most frequent issues and identify potential in-product and/or automated help solutions
Work with our product and technical support team to help solve customer issues
Improve help documentation for our customers and partners
Partner with other departments as needed to support our customers
Provide Voice of Customer feedback to Product team on a regular basis
At least 1 year of customer support experience
Ability to investigate and resolve issues using multiple SaaS platforms synchronously
Previous experience working within Intercom or Zendesk highly preferred
Strong communication and problem solving skills
Ability to multi task within defined SLAs
Ability to self-motivate, work independently and deliver results
Located in the New York City metro are and able to commute to our NYC office
Benefits and Perks
Join a mission-driven and value-driven company that puts culture, personal growth and well-being front and center
A chance to work with incredible teammates who are bright, creative, talented, and passionate!
Growth & Training Opportunities
Hybrid work model, including 2-3 days per week of working from home
Fun office environment on Union Square, including communal food, music and games
Frequent company and team events including physical workouts, restaurants and more
Up to 3 months fully remote work per year - for your inner digital nomad
Generous PTO and Holiday Schedule
Stock Options to all full time employees
Home Office Expense Reimbursement
Health, Dental and Vision plan options with generous company contributions
401-K with match
Paid parental leave
Flexible Savings Account (FSA) Options
Commuter Benefits (pre-tax dollars for transit and parking)
At Obligo, we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Base Salary Range: $55,000 to $65,000