Customer Support Associate



Customer Service
New York, NY, USA
Posted on Friday, June 16, 2023

About Us

Obligo builds trust between landlords and renters through financial technology, making the rental process as simple as checking in and out of a hotel. Renters enjoy instant qualification and deposit-free renting while property owners and managers streamline their operations and make their listings more appealing to renters.

Working in a hybrid model from our NYC office in Union Square, you’ll have the opportunity to collaborate with a variety of cross-functional teams to improve our product based on customer feedback. Our Obligo family is driven, charismatic, and a ton of fun to work with.

About the Position

We are looking for an empathetic, organized and dedicated individual to join the Customer Support team. You will utilize your personable, problem-solving approach to engage with landlords, property managers, leasing agents, and everyday apartment renters and help them to understand and navigate our deposit-free leasing product. You will systematically map-out issues and product feedback to improve both our support processes and the product itself. Above all, you will provide an excellent customer experience on behalf of the company.


  • Respond to and solve incoming support requests via email, live web chat and phone conversations within defined SLAs

  • Map out the most frequent issues and identify potential in-product and/or automated help solutions

  • Work with our product and technical support team to help solve customer issues

  • Improve help documentation for our customers and partners

  • Partner with other departments as needed to support our customers

  • Provide Voice of Customer feedback to Product team on a regular basis


  • At least 1 year of customer support experience

  • Ability to investigate and resolve issues using multiple SaaS platforms synchronously

  • Previous experience working within Intercom or Zendesk highly preferred

  • Strong communication and problem solving skills

  • Ability to multi task within defined SLAs

  • Ability to self-motivate, work independently and deliver results

  • Located in the New York City metro are and able to commute to our NYC office

Benefits and Perks

  • Join a mission-driven and value-driven company that puts culture, personal growth and well-being front and center

  • A chance to work with incredible teammates who are bright, creative, talented, and passionate!

  • Growth & Training Opportunities

  • Hybrid work model, including 2-3 days per week of working from home

  • Fun office environment on Union Square, including communal food, music and games

  • Frequent company and team events including physical workouts, restaurants and more

  • Up to 3 months fully remote work per year - for your inner digital nomad

  • Generous PTO and Holiday Schedule

  • Stock Options to all full time employees

  • Home Office Expense Reimbursement

  • Health, Dental and Vision plan options with generous company contributions

  • 401-K with match

  • Paid parental leave

  • Flexible Savings Account (FSA) Options

  • Commuter Benefits (pre-tax dollars for transit and parking)

At Obligo, we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Base Salary Range: $55,000 to $65,000