NOC Specialist

Rapyd

Rapyd

Operations
Iceland
Posted on Thursday, June 13, 2024

Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

Rapyds NOC team is searching for a new teammember to join their team in Iceland. The NOC team operates on 24/7 shifts. As a NOC Specialist you will be responsible for all support and technical related queries for Rapyd products, troubleshooting to resolve or replacing in instances where these cannot be resolved, and monitor systems. Please note that this is a temporary position.

Responsibilities:

  • Managing NOC daily tasks
  • Troubleshooting to resolve or replacing in instances where these cannot be resolved
  • Become the first escalation process for any technical issues
  • Working closely with internal partners to ensure system stability
  • Develop Monitor tools for the production environment
  • Working closely with R&D, DevOps and Products team for problem-solving and escalations

Requirements

  • Experience in T1 technical support teams and/or NOC teams
  • Experience with SaaS products
  • Knowledge in API, bug reporting tools AWS dashboard experience in a payments industry is an advantage
  • Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira and Confluence is an advantage.
  • Strong debuggability skills with multiple tools
  • Great technical writing and verbal communication skills
  • Excellent communication skills in English and Icelandic

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