Technical Solution Specialist

Riskified

Riskified

IT, Customer Service
São Paulo, SP, Brazil
Posted on Thursday, April 4, 2024

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we place our customers at the forefront of everything we do. We are looking for a skilled Technical Solutions Specialist that will work with the largest online retailers in the world . You will utilize your analytical skills and comprehensive understanding of our product to ensure that Riskified clients maximize the benefits of our services enabling their ecommerce operation and battling online fraud.

We are seeking an individual who is driven, experienced, innovative, and well-organized, with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment . If you possess these qualities and are interested in a challenging role with a lot of room to grow in a well-established fintech company, then this opportunity is tailor-made for you.

What You'll Be Doing

  • Manage post-sale technical interactions with our clients.
  • An integral part of the Global Technical Support team you will take ownership of complex inbound customer support issues - prioritizing them, troubleshooting, and devising response plans.
  • You will serve as a point of escalation, aiding internal teams and clients in resolving technical challenges.
  • Your role will also involve fostering innovation and forward-thinking, dedicating time to develop practical tools and documentation to enhance the efficiency and self-sufficiency of both our team and clients.

Qualifications

  • 2 years of technical customer support or customer service experience.
  • Previous experience in a B2B SaaS company - a plus.
  • English and Portuguese verbal and written technical proficiency required (Spanish a plus).
  • Have the capacity to grasp and communicate technical details in a manner that is easily understood by a non-technical audience.
  • Excellent troubleshooting and critical thinking skills.
  • Knowledge of SQL, APIs, SDKs.
  • Coding experience in Ruby, Python, or JavaScript (An advantage).
  • Experience with eCommerce platforms such as Shopify and Magento - a plus.
  • Excellent listening and strong presentation skills.
  • Strong ability to prioritize and manage multiple projects.

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.