Manager, Solutions Architecture

Stripe

Stripe

IT
United States · Remote
Posted on Friday, May 3, 2024

Who We Are

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Team to develop and execute on the account strategy for Stripe’s large users and enterprise prospects.

As a manager of Solution Architecture, you will lead, build, and mentor a world class pre-sales engineering team at scale. The team will be focused on the Startups SMB and Commercial segments. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes.

Responsibilities

  • Business and technical thought leader able to partner and drive GEO, Regional, Account strategy and execution plan working with cross functional partners
  • Recruit, hire, lead, retain and coach a world class presales team. Be an advocate for presales within the organization
  • Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
  • Partner closely with Sales, Marketing and Technical Teams (Professional Services, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue growth
  • Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
  • Serve as an executive champion and lead EBCs with important customer base
  • Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
  • Drive collaboration across teams to influence and unify stakeholders at all levels of the organization.
  • Lead and support the team in complex evaluations, problem solving and challenging customer environments
  • Build processes to measure the performance and impact of the Solution Engineering Team and ensure that the team is optimized to meet rapidly evolving business needs
  • Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
  • Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
  • Champion the voice of our users and customers to influence product direction and feature priorities
  • Act as an escalation point for pre-sales and post sales technical issues that arise
  • Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally

Minimum Requirements

  • You must have at least 5+ years of pre-sales leadership experience
  • 10+ years’ experience in a technical sales role (Solutions Architect/Consultant, etc)
  • A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS or consumption-based businesses
  • Payments, experience preferred
  • Energy, enthusiasm, and passion for making customers successful
  • Previous technical sales experience with API’s, distributed systems, databases, and/or developer tools preferred or previous payments industry experience
  • Strong understanding of developing human centric CX experiences, enterprise systems and architecture, middleware, etc.
  • Strong communication (written and verbal) and presentation skills
  • Strong executive presence and ability to foster deep relationships with our users
  • Bachelor's degree or equivalent military experience required
  • Ability to travel per business needs

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

The annual US base salary range for this role is $221,800 - $332,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago

Remote locations

Remote in United States

Team

Solutions Architect

Job type

Full time