Customer Success Manager



Kefar Sava, Israel
Posted on Thursday, May 23, 2024

About Torii

Torii is a fast-growing, VC-funded startup in one of the hottest emerging categories: SaaS Management. We help customers like Palo Alto Networks, AppsFlyer, HiBob, iFood, and Payoneer discover and act on every single cloud application in their portfolio. Torii is backed by leading venture capital firms including Wing Venture Capital, Global Founders Capital, Uncork Capital, Entree Capital and LocalGlobe.

We’re aiming to be the market leader in the SMP category by helping IT leaders solve new and growing challenges their companies face managing SaaS applications and internal tools.

We Are Hiring

Join us and be part of our mission!

Are you ready to make an impact? We're seeking an Israel-based Customer Success Manager to join our team and help drive the growth and success of our SMB customers in the European and Israeli market.

As a Customer Success Manager, you'll be the cornerstone of our customers' journey, ensuring they get the most out of our platform from implementation through renewal and beyond. You'll collaborate closely with Sales, Marketing, Engineering, and Product teams, advocating for our customers and empowering them to become Torii Champions!

This role will report to the Director of Customer Success located in our NYC hub.

Key Responsibilities

  • Proactively manage a portfolio of customers throughout the entire Customer Lifecycle, assuring renewal and expansion are a breeze.
  • Lead new customer implementations, ensuring timely value delivery.
  • Drive customer advocacy through references, referrals, and case studies.
  • Champion best practices for SaaS management and platform adoption.
  • Train users to be successful with the platform to be able to derive maximum value.
  • Resolve customer issues and provide valuable feedback to our Product team.
  • Conduct in-person meetings with customers located in IL.

We're looking for someone with:

  • 4+ years of customer-facing experience in a Customer Success role.
  • Strong communication skills and a knack for problem-solving.
  • Experience with integration-heavy SaaS applications and/or IT ecosystems.
    • Okta/Google Workspace/Azure, SSO, Hosting, API integrations, etc.
  • A startup mindset, ability to confidently operate independently in a dynamic, fast-paced setting.
  • Energetic and self-motivated; a team player who is also a proactive and a creative problem solver.

In return, we offer:

  • A collaborative and supportive work environment.
  • Employee share options in Torii.
  • Generous vacation policy for work-life balance.
  • New hire IT hardware to set you up for success.
  • The best people to work with!

Ready to join us on this exciting journey? Apply now and let's shape the future together!

Torii is proud to be an Equal Employment Opportunity Employer. Torii does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.